The terms "We" / "Us" / "Our" refer to AADHATRIP PRIVATE LIMITED (“AADHATRIP”). The terms "You" / "Your" / "User" refer to any individual using or accessing our application, platform, or related services (“Services”). This Privacy Policy is a legally binding contract between You and AADHATRIP and must be read together with our Terms of Use.

Content and Purpose:

• This platform enables Users to access and use AADHATRIP’s logistics and transport-related Services. The Services are available only to Users in India.
• We implement reasonable security practices and procedures, but due to inherent internet limitations, we cannot guarantee absolute security of data transmitted to us.

• The types of data collected from You;
• The purposes for which We collect, use, or process such data;
• Our security and data-protection practices; and
• When and how We share Your information with third parties.

• User name, password;
• Name, address, phone number, email address;
• Age, gender;
• Transaction history on the platform;
• Bank account, UPI or other payment instrument details;
• Government-issued identity documents (e.g., Aadhaar, Driver’s License);
• Device ID, IP address;
• Images of goods, vehicle details (for driver partners);
• Any information You voluntarily provide.

• Audio recording of the call;
• Call timestamp and duration;
• Whether the User or driver initiated the call;
• Basic metadata for fraud-monitoring and safety purposes.

• Geolocation data;
• Browser type, device type, operating system;
• Telecom and internet service provider details;
• Browsing history, session duration, and usage patterns;
• Cookies and tracking data.

• To provide, operate, and improve the Services;
• To assign trips and manage logistics operations;
• To respond to service requests, queries, and customer support;
• To verify identity and ensure platform integrity;
• To monitor behaviour, detect fraud, abuse, and misuse (including review of call recordings);
• To comply with legal requirements;
• For analytics, internal reporting, and service enhancement.

• All in-app call recordings are retained for 30 days.
• Users may request deletion of their recordings within this period by emailing us.
• Our team will verify the request, obtain required details, and delete the recordings immediately.
• After 30 days, recordings are automatically deleted.

• All data — including call recordings — is stored exclusively in India.
• We use encrypted AWS S3 storage located in the Hyderabad (ap-south-2) region.
• We maintain reasonable technical and organizational security measures.
• We do not transfer data outside India.

• The in-app call feature uses Zego Express Engine for VOIP functionality.
• Zego does not have access to call recordings; recordings are stored only on our servers after the call ends.
• We use no external SaaS for fraud detection — it is handled in-house.
• We may share information with law-enforcement when legally required.

• Right to Access: You may request details of your personal data processed by us.
• Right to Correction: You may request correction or updating of inaccurate or incomplete data.
• Right to Deletion: You may request deletion of your personal data, including call recordings (within 30 days).
• Right to Withdraw Consent: You may withdraw consent for specific data processing activities.
• Right to Grievance Redressal: You may contact our Grievance Officer for complaints or concerns.
• Right to Nominate: You may nominate another person to exercise your rights in the event of your incapacity.

• To government authorities when legally required;
• To protect our rights and the security of Users;
• To prevent fraud or misuse of the platform;
• To comply with court orders or legal processes.